About The Position
About the Role
We are seeking a dedicated Security Support Engineer to act as a key liaison between Coro’s clients and the Development team, delivering tier 2 technical support while ensuring prompt response to security alerts and incidents. This role involves investigating security events, providing actionable recommendations, and collaborating with clients to address technical concerns, implement solutions, and enhance overall security posture through proactive monitoring and cross-functional teamwork.
**This position requires candidates be located in PST in the United States**
About Us
Over the past few years Coro has received $175M in funding and is one of the fastest growing Cybersecurity companies in the world. The funding is primarily being used to enhance the Coro Cybersecurity SaaS platform and for additional headcount growth, as Coro continues to expand globally.
Coro started in Tel-Aviv, Israel and is also headquartered in Chicago, IL with additional offices in New York, London, and remotely across the globe. As a global organization, Coro gives you the ability to work with people and teammates from around the world.
Coro’s AI enabled Modular Cybersecurity Platform is the only one in the industry specifically designed to provide Mid-Market customers with scalable and affordable “enterprise grade” protection for all of their priority threat vectors.
Responsibilities
- Proactively monitor security alerts and incidents, ensuring prompt response and mitigation.
- Prioritize and escalate incidents based on severity, following established incident triage processes.
- Act as the main point of contact between Coro’s clients and the Development team.
- Engage directly with customers and deliver tier 2 technical support services to Coro’s clientele.
- Investigate and analyze security events, identifying indicators of compromise and assessing their impact.
- Provide well-informed recommendations for resolution, taking into account the immediate containment and short-term resolution of incidents.
- Collaborate closely with clients to understand their technical issues, and security needs, address concerns, and ensure the effective implementation of security solutions.
- Contribute to continuous improvement initiatives to enhance the organization's overall security posture.
- Communicate complex security concepts in a clear and understandable manner, fostering effective communication within the team and with clients.
- Engage in collaborative efforts within the security team and with other cross-functional teams to drive technical collaboration and enhance overall team expertise.
Skills and Experience
- 5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles.
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
- 3+ years of customer-facing support experience, supporting external customers.
- Substantial experience in Security Incident Response, including proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security, etc.
- Cloud experience with a focus on AWS cloud provider, including cloud security, and networking.
- Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages.
- Experience in MacOS administration.
- Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software.
- Proven customer service skills supporting external customers.
- Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.
- Excellent documentation skills and ability to translate complex technical processes into user-friendly guides.
Job Benefits and How We Work
- Unlimited vacation days, Sick Days, and 10 Paid Holidays
- Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, company paid STD & LTD, company paid life & AD&D, pet insurance and Paytient.
- World-class product
- Unfortunately, we are unable to provide sponsorship at this time. Work authorization in the US is required.
What to Expect in the Interview Process:
- Phone Screen – 30 minutes with our Recruiting Team
- Virtual Interview – 60 minutes with the Hiring Manager
- Virtual Interview – 60 minutes with the Department Director
- Virtual Interview - 30 minutes with Department VP
- Virtual Interview - 45 minutes with our People Team
- Integrity Assessment
As job positions at Coro open and are publicly posted, we encourage all applicants who believe they have the qualifications and would be a good fit for the position to apply.
Coro is an Equal Opportunity Employer. We embrace the value you can bring to our team through your commitment, skills and abilities, creativity, experience and diversity...not your skin color, sex, gender or otherwise. However you identify, if you’re passionate, good at what you do, feel aligned to Coro's mission, and feel you’re the right fit for an open position, we encourage you to apply.
